What's the difference between each condition?
*Order made and payment completed.
The order has been completed, and we confirmed receipt of full payment with all order details.
You cannot cancel or change your shipping address, once the payment is completed.
Shipped -> You will receive a URL with a tracking number
Please note that the expected shipping time is different depending on the country and the courier. Please check in detail with the provided tracking number.
In case of a failed final delivery attempt, the order will be returned.
If you proceed COD, the courier will contact you directly. We update our system regarding the shipment completion upon courier's confirmation.
For Singapore, the courier will directly handle the shipment after the payment is confirmed. A tracking number will not be provided. Please contact our Singapore CS team for further questions.
Return / Refund
-Item color may vary slightly depending on the monitor manufacture. Also, the placement and color of the item label can be different from the image.
-Delivery error or damaged/defective item: Refund is available within 7 days after receiving the package or within 30 days after your recognition.
The followings are not eligible for return/refund
-Change of mind
-Items that lost its value: having a trace of scent( cigarette, perfume, fabric refresher), used items, washed, opened, stained, and damaged item or a free gift, etc.
-Items that have been damaged intentionally including, but not limited to, lost tags, alterations, washing damages, used even if the item was defective upon arrival.
-If the package has been opened for the item that has a chance of reproduction.
-Any item from which the tags have been removed, regardless of if they were defective on arrival.
-If there is a difference between the color of the actual item and the color seen on the customer's monitor due to the effect of shooting or resolution.
-Print or textiles may be slightly different from the image on the product detail page.
-All free gifts including event and promotion items, must be returned together with the returning item for refund.
-All returns are followed by the regulations based on the consumer protection act in e-commerce.
-Items purchased from the official online store cannot be exchanged/refunded at the official offline store.
-Products purchased from the official offline store cannot be exchanged/refunded at the official online store.
For any returns of wrong, damaged, or defective items, the shipping fees will be paid by us. Please contact our CS team for more detail about the returning fee.